Privacy Policy gaya99
gaya99 is committed to protecting the personal information of every user. This policy explains exactly how we collect, store, use and protect your data as a member of our platform.
gaya99 Data Protection Principles
We operate based on six core principles in managing users' personal data.
Data Security
All data you share is encrypted using the latest SSL technology. Your account information, transactions and game records are stored in a secure environment that is continuously monitored.
Not Sold to Third Parties
gaya99 has never sold, rented or exchanged your personal information to any third party for marketing purposes without your explicit prior consent.
User Control
You have the full right to access, correct and request deletion of your personal data at any time through our customer support channels, which are active 24/7.
Minimal Collection
We only collect data that is genuinely needed for account operation, identity verification and compliance with international licensing requirements — nothing more.
Clear Retention Period
Your data is kept for as long as your account is active and for the period required by law. Once that period ends, data is securely deleted in accordance with established procedures.
Change Notification
Any significant amendments to this Privacy Policy will be communicated to users via email or in-platform notifications before the changes take effect.
Information We Collect
Identity Data
During the account registration process at gaya99, we collect the following information to verify user identity and comply with international licensing requirements:
- Full name as shown on the identification card (MyKad)
- Identification card number (MyKad) or passport
- Date of birth to verify the minimum age of 21 years and above
- A valid and active email address
- A mobile phone number registered in Malaysia
- Registered payment method information
Platform Usage Data
During your use of the platform, our system automatically records the following data for security and service improvement purposes:
- IP address and general location of the device used
- Device type, operating system and web browser
- Login and logout records including timestamps
- Betting history and game activity
- Deposit and withdrawal history
- Records of interactions with customer support
- Account preferences and settings you have saved
How We Use Your Data
Purposes of Data Use
Personal information collected by gaya99 is used specifically for legitimate and transparent operational purposes. We ensure every use of data has a clear justification:
- Account Management: Creating, verifying and maintaining your user account on the gaya99 platform.
- Transaction Processing: Securely processing deposits (minimum RM30) and withdrawals (minimum RM50) within the promised timeframe.
- Identity Verification (KYC): Meeting Know Your Customer requirements in line with the international licensing standards we follow.
- Fraud Prevention: Detecting suspicious activity, account misuse and unauthorised access attempts.
- Customer Support: Helping resolve enquiries and issues submitted via live chat or 24/7 support email.
- Legal Compliance: Meeting reporting and compliance obligations required by licensing authorities.
- Platform Communications: Sending important information about your account, changes to terms or policy updates.
What We Do Not Do
For complete clarity, the following are things gaya99 will not do with your personal data:
- We do not sell data to advertisers
- We do not share data with related companies without consent
- We do not use data for psychographic profiling
- We do not send marketing communications without a clear opt-out option
- We do not store passwords in plain text
Sharing Information with Third Parties
Permitted Data Sharing Circumstances
gaya99 only shares users' personal information in very limited and specific circumstances. Each instance of sharing has a strong legal or operational basis:
Payment Processors
Payment gateway providers such as FPX, Touch 'n Go eWallet, DuitNow and ShopeePay receive the minimum transaction data required to complete each fund transfer.
Licensing Authorities
Certain information may need to be shared with the international licensing body that issued gaya99's operating licence as part of periodic audits and compliance reviews.
Legal Requirements
If required by a valid court order or official request from a competent authority, gaya99 will disclose the necessary information in accordance with legal provisions.
Game Software Providers
Game providers may receive game session data that does not directly identify individuals, for the purposes of RNG fairness certification and technical maintenance.
Your Rights as a gaya99 User
You have clear rights over your personal data. Contact our 24/7 customer support to exercise any of the following rights.
Right of Access
You may request a copy of all personal information we hold relating to your account at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you have the right to request immediate correction at no charge.
Right of Erasure
You may request the deletion of your account and personal data, subject to applicable legal retention obligations.
Right to Restriction
In certain circumstances, you may ask us to limit the processing of your data while an issue is being resolved.
Right to Portability
You have the right to receive your data in a machine-readable format and have it transferred to another service provider should you choose to do so.
Right to Object
You may object to the processing of your data for marketing purposes at any time, and we are obliged to respect that objection.
Use of Cookies
How We Use Cookies
gaya99 uses cookies to improve the user experience and ensure session security. The cookies we use fall into several categories:
- Essential Cookies: Required for core platform functions such as login and session management — cannot be disabled.
- Performance Cookies: Collect aggregated usage data to help us improve platform speed and stability.
- Preference Cookies: Save settings such as your preferred language and display layout so your experience remains consistent.
You can manage or block non-essential cookies through your web browser settings. Please note that blocking essential cookies may affect platform functionality.
Technical Data Security
Protection Measures We Take
gaya99 implements multiple layers of technical security to keep your data protected at all times:
- 256-bit SSL/TLS encryption on all connections between your device and our servers
- Password storage using one-way hashing algorithms that cannot be decrypted
- Two-factor authentication (2FA) available for added account protection
- Continuous 24-hour security monitoring to detect threats and intrusion attempts
- Regular security audits by qualified independent third parties
- Servers hosted in data centres that comply with international security standards
Changes to This Privacy Policy
Policy Amendment Procedure
gaya99 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, licensing requirements, or applicable laws. When significant amendments are made, we will:
Continued use of the gaya99 platform after the effective date of any changes will be considered your acceptance of the latest version of the Privacy Policy. If you do not agree with any amendment, you have the right to close your account by contacting our customer support.
Frequently Asked Questions about gaya99's Privacy Policy
Start Playing Safely on gaya99
Your data is protected. Your transactions are secure. Enjoy slots, live casino and sports betting with full confidence that your privacy is our priority.
This platform is for users aged 21 and above only. Please read the Terms & Conditions before registering.